Satisfaction Guarantee
Satisfaction Guarantee
Last updated: May 2026
Every piece of equipment is photo-inspected by our team before it leaves the factory. We require detailed images of welds, finish, logo placement, and full assembly from our manufacturing partner — so what you see is what you receive.
Because our equipment is custom-built and branded specifically for your facility, our resolution process is designed to compensate you quickly without the friction of international return shipping.
If Something Arrives Damaged or Not to Spec
- Email us photos within the reporting window below
- Include images of the packaging condition on arrival
- Describe the issue in detail and include your order number
Reporting Windows
| Issue Type | Window |
|---|---|
| Cosmetic / visible damage | 48 hours from delivery |
| Functional defects | 7 days from delivery |
Cosmetic damage must be reported before assembly or use. Functional issues cover problems discovered during installation and initial use.
How We Make It Right
- Cosmetic defects (scratches, paint chips, minor finish issues): $100–$300 partial refund or store credit toward your next order. You keep the unit.
- Functional defects (welding issues, moving parts, hardware): Replacement part shipped from US-side stock, or local repair coordination at our expense.
- Total loss / wrong item / unusable: Full refund issued. No return shipping required — we'll coordinate local disposal or donation.
Extended Credit Coverage (Beyond 7 Days)
For proven manufacturing defects discovered after the initial 7-day functional defect window, we offer store credit on a tiered schedule for up to 6 months after delivery: