Satisfaction Guarantee

Last updated: May 2026

Every piece of equipment is photo-inspected by our team before it leaves the factory. We require detailed images of welds, finish, logo placement, and full assembly from our manufacturing partner — so what you see is what you receive.

If Something Arrives Damaged or Not to Spec

• Email us photos within the reporting window below
• Include images of the packaging condition on arrival
• Describe the issue in detail and include your order number

Reporting Windows

Cosmetic damage must be reported before assembly or use. Functional issues cover problems discovered during installation and initial use.

How We Make It Right

• Cosmetic wear from normal use is not covered. Surface marks caused in transit must be reported with photos on arrival within 7 days, the same as any freight damage.
• Functional defects (welding issues, moving parts, hardware): Replacement part shipped from US-side stock, or local repair coordination at our expense.
• Total loss, wrong item, or unusable on arrival: report it with photos within 7 days and we ship a fully insured replacement at our cost. You never crate anything up or pay return freight. If the original is a write-off we coordinate local disposal or donation.

Extended Credit Coverage (Beyond 7 Days)

Proven manufacturing defects in a structural weld, frame, hardware, or moving part, discovered after the 7-day arrival window, are covered by store credit toward a future order on a declining schedule: 8 to 60 days after delivery, 25% of the affected item's price; 61 to 120 days, 15%; 121 to 180 days, 5%; after 180 days, not covered. Store credit only, never cash. We evaluate the cause on every claim. Not covered: normal wear, misuse, overloading beyond rated capacity, improper assembly or installation, environmental damage such as moisture or rust from outdoor or humid storage, and cosmetic finish wear.