Built right.Backed up.
Every piece is photo-inspected at the factory before it ships. Here's exactly what's covered, and what happens if something isn't right.
Photo-inspected
Welds, finish, logo placement and full assembly are photographed and checked before a piece ever leaves the factory floor.
Duties included
Customs duties, tariffs and import fees are already in your quote. We're the importer of record, so there's no surprise bill waiting at delivery.
Fully insured shipping
Every shipment is insured in transit. If something arrives as a total loss or unusable, we ship a fully insured replacement at our cost — you never crate anything up or pay return freight.
The windows that matter.
| Lead timeFrom order confirmation to your door | Most orders arrive in 45–75 days, door to door; up to 80 days in rare complications. Rarely, customs or shipping delays can add time; we'll keep you posted. |
| Cosmetic damageScratches, finish, paint from transit | Report within 48 hours of delivery, before assembly or use |
| Functional defectsWon't operate as built | Report within 7 days of delivery |
| Manufacturing defectsProven structural, weld, frame or hardware fault | Store credit on a declining schedule: 25% at 8–60 days, 15% at 61–120 days, 5% at 121–180 days, not covered after 180 days |
| Address changesAfter your order ships | Accepted up to 14 days before port arrival; re-routing after that runs $200–$800 |
| ReturnsChange of mind | Not available — every piece is custom-manufactured to your spec |
Not covered: normal wear and tear, misuse, overloading beyond rated capacity, improper assembly or installation, environmental damage such as rust or humidity from outdoor or humid storage, and cosmetic finish wear from normal use.
Governing law: Texas, Brazoria County. Full terms in our Terms of Service and Shipping Policy.