Shipping Policy

Last updated: May 2026

Our equipment is custom-manufactured to your specifications, then shipped from our overseas production facility to your address in the United States. Here's exactly what to expect from the moment you order to the moment your equipment arrives.

Standard Timeline

In a typical order with no complications, total time from order confirmation to delivery is approximately 60 days.

Variables That May Extend Your Timeline

Custom international manufacturing involves variables outside of our direct control. We want to be transparent about what those are so there are no surprises:

• Customs inspection: US Customs and Border Protection may randomly select containers for inspection. When this happens, the container is held at the port until released. Inspection holds typically add 7 to 21 days to the timeline.
• Freight complications: Port congestion, carrier delays, container shortages, weather events, and rerouting can extend ocean transit beyond the standard window.
• Documentation review: Customs broker review of commercial invoices, bills of lading, or country-of-origin documentation can occasionally require additional clarification before release.

Production & Inspection

• Production: Approximately 30 days from order confirmation and approval of final specs
• Quality inspection: Photo verification of every unit before shipment, including welds, finish, logo placement, and full assembly
• Pre-shipment approval: We share inspection photos with you before the container ships, so you can flag any concerns before goods are in transit

Shipping Method

All orders ship via licensed freight carriers using full container or LCL (less-than-container-load) consolidation depending on order size. Once your shipment leaves the factory, you'll receive:

• Bill of Lading and tracking information
• Estimated arrival date at destination port
• Customs clearance status updates
• Final-mile delivery scheduling within 5 to 7 business days of port arrival

Delivery

Final-mile delivery is curbside by default. The carrier will contact you 24 to 48 hours before delivery to schedule a window. Someone must be present to:

• Inspect the packaging condition before signing
• Note any visible damage on the delivery receipt
• Take photos of any damaged packaging immediately

Inside Delivery & White Glove

Inside delivery, liftgate service, and white-glove unpacking are available for an additional fee. Request these services at the quote stage so they can be included in your shipping cost. Adding them after the order is placed may delay your timeline and incur additional carrier charges.

Shipping Costs

Shipping is quoted per order based on:

• Total weight and cubic volume of equipment
• Destination ZIP code and accessibility
• Service level (curbside vs. liftgate vs. inside)
• Current ocean freight rates

Your quote includes estimated shipping to your address. We confirm the actual freight with the factory before you pay; if it changes, we update your total for your approval first.

Customs & Duties

All applicable US customs duties, tariffs, and import fees are included in your quoted price. You will not receive a separate bill for these charges. We act as importer of record.

Damaged or Lost Shipments

All shipments are insured in transit, and that insurance is part of the estimated freight on your quote. If damage occurs in transit, refer to our Satisfaction Guarantee for the resolution process. You do not file claims directly with the carrier. We handle all carrier communication on your behalf.

Address Changes

Shipping address changes are accepted up to 14 days before estimated port arrival. After that, the address is locked with the carrier and changes may incur re-routing fees of $200 to $800 depending on distance.

Questions?

Contact us at sales@yourfitnessbrand.com. We respond within 24 hours.